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Suddenly I cannot grab from a certain website. Why does it happen? How do I get the fix?
The way that the software works depends on the yellow page website which holds all the data. The software has implemented parsing logic so that it can grab the contact list from the website. If website changes its page content in such a way that the parsing logic doesn't work anymore, the software won't work with that website. This is why you are seeing this issue.
To solve the problem we release the new version which has the new parsing logic to work with the website. Please see how do I install the latest version. Your software purchase comes with one year free upgrade. After one year you will need to purchase the upgrade version to have another year of upgrade.
How do I make changes to the results?
After grabbing the results you might want to modify the results before save them. To do that, you switch to "Result" tab. Highlight the line you wish to delete and then press "Del" key.
If you wish to edit the data, you can double click any grid and then edit the text.
How do I install the latest version?

Here is how you install the latest version. In Add/Remove programs uninstall the current version. Download and install the latest trial version from the download page. Unlock the trial version by using your registration code. 

I got a prompt saying my registration code is invalid. How do I fix it?

This hapens when you updated your hardware or installed it to another computer. You can reset your registration code yourself. To do this, please log in to our website and click "My Account" link on the right top corner. In "My orders" tab click the order and you should be able to find a "Reset registration code" button right to the registration code. Clicking the button should get your code reset. You can then use the existing registration code to unlock the software.

How do I unlock the software?
Open menu Help -> Unlock and then follow the unlock dialog.
Why am I getting the number of lists less than what the web page shows?

If you grab more than 15K records from, this is the known issue within web site This is not the issue of our software. You can verify by opening IE and jumping to any record after 15k mark. You will see the page is not displayable. The workaround is to split the big query into smaller ones by using specifying state or other parameters so that the total number of lists is less than 15K.

Is a secure website? What type of security features are utilized to safeguard my information?

Security is a top priority at When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. uses the most advanced form of SSL software available: 128-bit encryption by Godaddy. You can check the following security seal for details.

What is the Return Policy and User Agreement?

YellowPageCrawler and plugins are not refundable software. We have the trial version that you can download and play. The product warranty is one year. All the purchase comes with one year free upgrade. You can upgrade to the latest version within the one year after the order is placed. After one year you can purchase the upgrade version.