Here is how you install the latest version. In Add/Remove programs uninstall the current version. Download and install the latest trial version from the download page. Unlock the trial version by using your registration code. 

This hapens when you updated your hardware or installed it to another computer. You can reset your registration code yourself. To do this, please log in to our website http://www.xshan.com and click "My Account" link on the right top corner. In "My orders" tab click the order and you should be able to find a "Reset registration code" button right to the registration code. Clicking the button should get your code reset. You can then use the existing registration code to unlock the software.

If you grab more than 15K records from superpages.com, this is the known issue within web site superpages.com. This is not the issue of our software. You can verify by opening IE and jumping to any record after 15k mark. You will see the page is not displayable. The workaround is to split the big query into smaller ones by using specifying state or other parameters so that the total number of lists is less than 15K.

Security is a top priority at XShan.com. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. XShan.com uses the most advanced form of SSL software available: 128-bit encryption by Godaddy. You can check the following security seal for details.

YellowPageCrawler and plugins are not refundable software. We have the trial version that you can download and play. The product warranty is one year. All the purchase comes with one year free upgrade. You can upgrade to the latest version within the one year after the order is placed. After one year you can purchase the upgrade version.